How We Support Our Clients – Dedicated Customer Care
When you work with New Age Marketing, you’re never left in the dark. We provide dedicated support to all our clients – from onboarding through to ongoing campaign management. Our AI-powered team and human account managers are here to ensure you always know what’s happening with your marketing.
Your Success Is Our Priority
Customer Support Premium
Most Popular Customer Support- Growth Bundle +
- Lead Generation
- Content Marketing
- Weekly Reports + Dashboard
Customer Support Prime
Most Comprehensive Customer Support- Scale Bundle +
- Google Ads
- CRO + Sales Automation
- Real-Time Dashboard
- Priority Support
Dedicated Account Management
Every client gets a dedicated point of contact who understands your business, goals, and campaigns. Whether you have a question, need a change to your strategy, or want to discuss results – your account manager is just a call or message away.
How We Keep You Informed
- Regular Reporting – Monthly or weekly reports showing exactly what we’re doing and the results
- Dashboard Access – Growth and Premium clients get real-time dashboard access
- Strategy Reviews – Regular calls to review performance and plan next steps
- Transparent Communication – No jargon, no fluff – just clear updates on your campaigns
- Quick Response Times – We respond to client enquiries within hours, not days
- 24/7 AI Monitoring – Our AI team monitors your campaigns around the clock
Smooth Onboarding
Getting started with NAM is easy. Our onboarding process is designed to get your marketing campaigns up and running quickly. We gather your brand guidelines, goals, and access credentials, then set everything up within 3–5 business days. You’ll receive a welcome pack with your campaign timeline and first month’s plan.
Multiple Ways to Reach Us
Contact us however suits you best:
- Phone: 076 133 0205 – Call us during business hours
- Email: info@newagemarketing.co.za – We reply within 4 hours
- WhatsApp: Message us on 076 133 0205 for quick questions
- Chat Widget: Use the chat on our website anytime
- In Person: Visit us at Oxford Office Park, Centurion
Proactive Campaign Monitoring
You shouldn’t have to ask how your campaigns are doing – we tell you. Our AI monitors all active campaigns 24/7, alerting us to any issues or opportunities. If something needs attention, we act on it immediately and keep you informed. No surprises, no missed opportunities.
Account Manager
A dedicated contact who knows your business, goals, and campaigns inside out.
Regular Reports
Monthly or weekly reports with clear, jargon-free updates on your results.
Fast Responses
We respond to client enquiries within hours via phone, email, or WhatsApp.
Flexible Service
Change strategy, add services, or pause campaigns quickly and easily.
Transparent
No hidden fees, no surprises. You always know what you’re paying for and why.
No Lock-In
Month-to-month service. We earn your business every month through results.
Flexible & Responsive
Need to change your strategy? Add a new service? Pause a campaign? We’re flexible and responsive to your needs. There are no long approval processes or bureaucratic delays. Tell us what you need, and we make it happen quickly.
Client Education & Training
We don’t just do the work – we help you understand it. We explain our strategies, walk you through reports, and share insights about your market. If you want to learn more about digital marketing, we’re happy to educate and empower your team.
No Lock-In, Earn Your Trust
We don’t lock you into long contracts because we believe in earning your business every month. Our month-to-month model means we’re always motivated to deliver results and provide excellent service. If we’re not performing, you’re free to leave – but our clients stay because we deliver.
What Our Clients Say
Our clients appreciate our transparent communication, fast response times, and consistent results. We treat every client’s business as if it were our own, and it shows in the relationships we build.
Ready to Work With a Team That Actually Cares?
Get a FREE marketing audit. Experience our service quality firsthand – no obligation, no pressure. Just honest advice and genuine support for your business.
New Age Marketing | Unit 31 Oxford Office Park, Bauhinia Street, Highveld Techno Park, Centurion 0167 | 076 133 0205 | info@newagemarketing.co.za
South Africa’s First AI-Powered Marketing Agency – Smarter Marketing, Better Results